Networking and WiFi. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. TiVo. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Ordered VM broadband and was recommended by the website to select the self quick install option. Back a step. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Broadband. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. 11-11-2022 12:53 - edited 11-11-2022 12:58. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. V6. Tudor. Also there will be an external, often brown, omnibox. Virgin TV 360. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. V6. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Package arrive today and realized I don't have a VM wall socket to. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. #2. Volt. Options. 29-12-2022 20:58 - edited 29-12-2022 21:00. All the wall sockets I can see are for BT. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. TV. Networking and WiFi. Make sure that both sockets are switched on. We would like this to be re-located please into our living room on ground floor. Browse Virgin Media Virgin Media Community. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I can only find the TV socket. Hi, I've ordered a broadband package and it said I was applicable for a self install kit. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. . A second telephone is plugged into a wall socket downstairs with the Virgin number. Get the Hub ready by connecting the wires. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. on 03-08-2020 18:05. . Tuning in. Forum; Apps. 13. Networking and WiFi. The cable could be hidden within, or behind, furniture. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. See where this Helpful. Hello, I'm trying to set up my Virgin Media broadband. Wall sockets and no connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Options. Stream from Virgin Media. The hub got delivered on time as promised. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal realised there is no wall socket just an open reach one and one next to this one but the VM cable does not fit it either. Getting Connected with Virgin Media is easy when you have a wall socket. Account - Cable. It doesn't matter if the two adaptors aren't next to each other, as long as they're in the same room. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Hi, Same problem here. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Speed. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. V6. QuickStart, set up and connections. I unscrewed it and there is a male isolator inside the box. -a power cable for the hub's adapter. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. Turn on and start the Box. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. My Virgin Media App. I've looked for an external box but cannot find anything. I've just received my virgin broadband kit, with self set up. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. I have signed up as a new user for Virgin Fibre. I will only be using one wall socket, so the other socket will have no connections. My understanding is you can only get the quick start kit if the house has had VM in the past. Volt. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Now to my Issue: I opted for the self-installation ki. on 01-12-2022 11:22. Also tried the Ethernet, not. Options. 0 Kudos Reply. Kit arrived today…no wall box so unable to install. . Hi team . Joining in Options. New to the UK and just moved into our first home here. Try the SAT1 output & if that doesn't work you would need a manned install. Community; Volt. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I will pop you a PM across now, please keep an eye. The wall box may be branded with the logos of an old cable TV company (not VM). Sometimes there is no wall box, just a trailing cable. Reply. Hello Virgin Media, we moved into a new house. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). See where this Helpful Answer was posted. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. These enter my house via an air brick/vent very close to. Tudor. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Subscribe to RSS Feed; Mark Topic as New; Mark. A non-split socket will have the sockets and screws in the middle. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. and view the images for a range of different wall box options. See the attached photo. Should’ve checked this before I ordered. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Can I find out when our switch over will be and/or do I. I am going to cancel. QuickStart, set up and connections. No Virgin Media Wall Socket. I was never asked if I had a wall box. . Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. both appear. QuickStart, set up and connections. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. - 5156068. TiVo. Subscribe to RSS Feed; Mark Topic as New;. 1 [or 192. QuickStart, set up and connections. Community; Volt. Let us know if there's any further issues. Available with M50 broadband or faster. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall - 5205861. . No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. I recently got Virgin broadband installed. Re: No wall socket. Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Constant High Packet loss and broadband timeout. Not able to set up my broadband. them. Virgin Media; My Virgin Media. But I have no Virgin Media Wall socket in my house. 4 weeks ago. Home. Stay safe online. 3 5 comments Best Add a Comment LayerTough • 1 yr. This hole will typically be up to 1cm in diameter and often positioned near your front door. Fibre cable from wall to router in Speed 4 hours ago; Replacement internal wall box needed in QuickStart, set up and connections yesterday; No socket in QuickStart, set up and connections yesterday; Vodafone to Virgin - Engineer Required? in QuickStart, set up and connections yesterday01/09/14 - 13:14 #2. Vonage 2nd line. Hi I have just moved home and have the quick start broadband, we have no wall socket available. V6. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. 388. QuickStart, set up and connections. I just found a box in the closet which has a cable indicated as CABELCON 4. The one thats on the bottom is the one you need for Virgin. on 17-12-2022 10:39. Browse Virgin Media Virgin Media Community. Thank - 5168198. I found some other soket but I don'. Virgin Phone Switchover. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. We have a virgin media wall socket with an - 4353656 - 2. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but - 5218082. When plugged into either cable the hub just - 5440321. Gaming Support. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If an engineer is offered - accept that. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Home. . ThanksHi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. in. There is one Ethernet connection point and socket with a circle on the wall. QuickStart, set up and connections. Help; Community FAQ Sign in. Stream from Virgin Media. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. QuickStart, set up and connections. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Stream from Virgin Media. Or if the other end of the white cable is in a more useful. I'm sorry to hear about the missing wall socket. VM will usually only supply a Quickstart to a property that had VM previously. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. on 10-02-2022 17:26. Being connected to the internet is one of the most important modern essentials in 20. But I have no Virgin Media Wall socket in my room. Can someone come and set it up? 0 Kudos Reply. Aug 8, 2019. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. Speed. Call the Pre-installation and delivery team on 0800 052 1734. May I know which one I can connect. Incidentally the phone socket is redundant if not in use and can be safely removed. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. . Speed. No virgin media wall socket tired_man. Being connected to the internet is one of the most important modern essentials in 2022,. The cables from the external box lead to a Bt open reach socket and a blank socket. Once connected it directly to a hub, a little bit loose, but then interne. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you don't have the cabling then call the pre-installs team on 0800 052 1734. to be phone lines. 4 weeks ago. Gaming Support. provided, I shall give them a call tomorrow. I wanted. Subscribe to RSS Feed; Mark Topic as New;. Virgin TV 360. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Speed. Preparing for Landline changeover to fibre. Explain what needs to be done and book an engineer visit. Thanks! Regards, Bilal. But I have no Virgin Media Wall socket in my house. Virgin Media; My Virgin Media; Shop; Help; Community FAQ Sign in. #2. Although I mentioned that there is no socket at home on live chat, Virgin Media sent me a cable kit be. #2. to be phone lines. Print this message; Flag for a moderator; on 14-01-2023 17:12. on 27-01-2023 17:22. Virgin Media Community. Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. 1 Mar 2016. Get virgin engineer to move the wall socket. There should be a wall mounted box somewhere inside that has an F socket on it. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Virgin Media; My Virgin Media;. It has two outputs on the left of the wall box. but only the green light keep flashing. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Can anyone help or know how long it takes to g. The Openreach sockets do not work for Virgin Media. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. - 5250024Connecting broadband cables to the wall in Networking and WiFi 12 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdaySolved: Previously, I had BT connection so I need a wall socket. Mark as New; Bookmark this message;. 9. The internal wall boxes are mostly oblong. When I was going to self-install it, I didn't find any wall socket. First picture is telephone socket which is now not used. Second, you'll likely need a manned installation for your VM services. Placed an order and the lady said we were eligible for quick start self installation. My Virgin Media App. Browse Virgin Media Virgin Media Community. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 32K. Being connected to the internet is one of the most important modern essentials in 20. Speed. The cable could be hidden within, or behind, furniture. It probably goes into another room in the house. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. When I proceeded to set up my Hub 3 I quickly realised that. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I need engineer. just moved in, can see the brown cable coming in from outside but there's no VM. Virgin Media Community: Broadband: Networking and WiFi: No wall socket; Options. Mark as New; Bookmark this message; Subscribe to this message. Networking and WiFi. . I've got 2 wall sockets that I think are likely. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). on 03-12-2022 10:11. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. installing ethernet cable/socket into another room in house by virgin in Networking and WiFi Tuesday; Do 'Old' WiFi pods work with new Router? in Networking and WiFi a week ago; New Install - No Connection in QuickStart, set up and connections a week ago; Constant High Packet loss and broadband timeout. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. TV. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Volt. 4 weeks ago. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I'm at the stage where I need to plug the -. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. I assumed - 5381512. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. All I am aware of terminate the fibre inside. Joining in Options. Plug the cables into the Hub. Hi , Thank you for your post and welcome to our community forums. 01K; 1. Tried looking but can't see a way to book an engineer for this? Thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t plug the power cable into a plug socket yet. One of them was Telewest. Hi there. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. He spent time looking around outside and said he needed to speak to his - 5200239. Tudor. 100. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. All. The other is marked TV, & this is used for TV & Broadband. The only things visible inside the house are: a openreach Master socket 5. There is one Ethernet connection point and socket with a circle on the wall. Has anyone had the same problem?Plug the cables into the Hub. The top “capped” one is marked FM & has been disused since cable went digital. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. Nothing has happened. I'm a Very Insightful Person, I'm here to share knowledge, I don't. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. Browse Virgin Media Virgin Media Community. Koda. If I couldn't get the proper wall socket, the internet is not going to be set up su. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. My Virgin Media App. Broadband. Forum; Apps. AnthonyRaw1986. But I have no Virgin Media Wall socket in my house. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Networking and WiFi. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Volt. The cable could be hidden within, or behind, furniture. Hi, Having difficulty installing our new broadband. Community FAQ Sign in. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. No virgin media wall socket. Can't get through to anybody for help! 0. I don't work for Virgin Media. I have a flashing green light on the hub itself. #1 I recently got Virgin broadband installed. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. At least 30Mbps download speeds in every room or £100 one-off. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. on 10-02-2022 17:26. There are 10 types of people: those. The phone has been plugged into a wall socket and was working fine for years. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Does anyone know how to get this to work with my. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Hi, I ordered self-install kit just to find out there is no Virgin socket in my new property. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. 1 ACCEPTED SOLUTION. Hello Virgin Media, we moved into a new house. Home Phone. Sorry to see that you have been having issues with connecting your equipment. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. These are the parts I could find, they were screwed into the end on the coaxial cable. No wall socket to connect. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I just moved into a new apartment, and bought a broadband from virgin media. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Virgin Mobile. Community; Volt. All. Or if the other end of the white cable is in a more useful. Internet connectivity is one of the. Don’t plug the power cable into a plug socket yet. Virgin Mobile. Networking and WiFi. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. 3 minutes ago. Networking and WiFi. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. No wall socket as in 360 guide. I’m rubbish with stuff like this and - 5198150. Joining in Options.